Tools are vanishing from Home Depot shelves at an alarming rate, and often in broad daylight! The thefts are getting bolder, sometimes even violent. This has forced Home Depot to take drastic steps to improve security, with some stores going to extremes. Dave, from the popular YouTube channel “DIY with Dave,” recently tackled this hot topic. Here’s what he said.
The Changes in the Store
Dave began the video with a visit to one of the newest Home Depots in the country. Right off the bat, he noticed some changes in how the store was laid out and how they were keeping things secure. He shared that even though the store was a bit smaller – which seems to be the new thing for retailers these days – security was a major focus.
Hot Items for Thieves
Traditionally, tools were openly displayed on shelves, accessible from multiple aisles. While some high-value items might have been secured in lockable cases, this approach was no longer sufficient. Dave explained that these days, tools – we’re talking hundreds of dollars worth of hammers, drills, the whole work – have become hot items for thieves looking for a quick buck. They can flip them online on Facebook Marketplace or pawn them off at a shop with no problem.
A Heartbreaking Case
The video even showed clips where these thieves just walked out the door with armloads of stuff, in broad daylight. Dave shared that it’s gotten so bad that there was even a heartbreaking case where a Home Depot employee tragically lost their life trying to stop one of these thefts.
Old Strategy Was Not Working
Dave pointed out that Home Depot’s past strategy of locking up pricier tools wasn’t exactly working. Apparently, thieves with bolt cutters weren’t deterred by a good padlock.
Don’t Intervene
Additionally, store associates were instructed not to intervene due to safety concerns, as some thieves have resorted to violence, posing a threat to both customers and employees.
The New Upgrades
Dave shared that to address these challenges, Home Depot has implemented several security upgrades. This includes gated exits and shopping carts with brakes. But the biggest change was the revamped store layouts, especially in new locations.
Tool Section Was Completely Caged
He shared that the tool section was completely caged in his local Home Depot, with only a few restricted entry and exit points. Inside, a lone cashier stood guard, ready to ring up tool purchases before customers could leave.
Security Was Increased
Security wasn’t messing around either. Armed personnel patrolled the section, making it clear that Home Depot wasn’t taking any chances with theft. While Dave understood the need for security, he couldn’t help but share if this wasn’t a bit much. He added that it may probably stop petty thieves in their tracks, but he questioned whether this was sustainable in the long run.
The Long Term Effects
The video concluded by asking questions about the long-term impact of these changes. He asked whether these measures will effectively stop theft while maintaining customer satisfaction. And also whether these changes are temporary, or will they become the new standard for Home Depot stores.
Share Your Thoughts
So what do you think? Do you see these policies as excessive and potentially detrimental to the customer experience?
